Effective Date: December 3, 2024
At LeatherEdges.com, we are dedicated to providing high-quality, handmade leather products and ensuring customer satisfaction. If you are not entirely satisfied with your purchase, our Returns Policy is here to help.
Eligibility for Returns
Items must be returned within 30 days of delivery.
Products must be in their original condition, unused, and with all tags and packaging intact.
Customized or personalized items are non-refundable unless defective or damaged upon receipt.
How to Initiate a Return
Contact our support team at info@leatheredges.com with your order details and reason for the return.
Our team will guide you through the return process and provide a return shipping address.
Refund Process
Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
Approved refunds will be processed within 7 business days to your original payment method.
Shipping charges are non-refundable unless the return is due to a defect or error on our part.
Exchanges
If you wish to exchange an item, please follow the return process and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective product, notify us immediately at info@leatheredges.com with photos of the issue.
We will arrange for a replacement or refund, including shipping costs, if applicable.
Non-Returnable Items
Gift cards
Sale items or clearance products
Customized or personalized orders
Shipping Costs for Returns
Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.
We recommend using a trackable shipping service to ensure the safe return of your product.
Contact Us
If you have any questions about our Returns Policy, please contact us:
Email: info@leatheredges.com
Phone: +44 7883 176135
Address:
Laraib Fayyaz,
3 Cow Burn Street Basement
Manchester, M31 FS
United Kingdom
We value your trust and are here to make your shopping experience with LeatherEdges.com seamless and worry-free.